Was recommended by various associates at work backed up by photographs. I spoke to Ross via phone and he soon came around to offer advice on the purchase of the wood burner and installation costs. Ross is great guy who doesn't dress it up and gives you good honest advice covering purchase, installation, lighting the wood burner, cleaning, etc. The wood burner was fitted with the flu going up through two ceilings and out of the roof. To be honest I wasn't looking forward to the mess but I was very surprised at how little there was!!!, in fact once he had finished there was virtually none. Ross, on my installation was assisted by a chap who did the plastering, this guy was also very respectful and polite. I now have an amazing wood burner expertly fitted which will give me many years of pleasure. The service doesn't end when you settle the bill, Ross is always on hand and very helpful. Thank you Ross! Justin.